Our On-Line Order Process

Like any business, we have no choice but to pass on the costs associated with our ordering process to our customers. In order to minimize this cost we currently employ a system which does not work in real-time. Real-time credit card processing is expensive and in order to offer the very best value for money we have decided, at this time, not to do it.

Once you have placed your order, your details, including your credit or payment card details are stored on a fully secured server, in an account to which only we have access. We are then sent an email to notify us that an order has been placed. AT NO TIME during this process are your private details sent via an unsecured medium - the email we receive simply informs us that an order has been placed, and does not include any details of the order, the person placing the order, or the payment method used.

We will then log into this secure server, where we can view the details of the order, including your choice of payment method, and we will then proceed to process that order.

As a result of this process, our website will not tell you that your credit or payment card has been accepted, although we will contact you as soon as we have processed it.

The privacy and security of our customers and their information is of paramount importance to Danville Florists, and our order process is no less secure than a fully integrated real-time system. You can order with confidence, knowing that your information is secure and that your privacy is fully protected.

Furthermore, we will not disclose any of your information to any other party, other than to request authorization of your payment. You will not receive any unsolicited email as a result of your dealing with Danville Florist. If you have ANY questions regarding this process, please, do not hesitate to contact us and we will do our very best to answer your questions.

We would like to thank you for taking the time to read this statement, and look forward to fullfilling your requirements in the near future.

 

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